Our Returns & Refunds Policy includes the rights you have under the Australian Consumer Law and other relevant laws.

"Goods"
By and large St Kilda Hebrew Congregation does not sell "goods" with rare exception. When it does, you are entitled to a replacement or refund if the goods fail to be of acceptable quality.

Product Assessment: We rely on our Rabbi to check the lulav and etrog and his decision of the kashrut or otherwise of these species shall determine whether this product is acceptable.

Your rights under the Australian Consumer Law are not limited by a defined time. However, the Australian Consumer Law does recognise that the relevant time period can vary from product to product, depending on factors such as the nature of the product and the price.

In order to obtain a refund, exchange or to repair, you must have clear proof of purchase - typically, but not always, a receipt.

For loss prevention purposes we may need to record your personal details. For further information on our Privacy Policy, please click here.

"Services"

Almost all of the sales we make are for services and, most often, you will be required to pay for these in advance of the service, as we incur costs in advance of the service provision.

While we are open to refunds where you no longer require the service you booked or ordered, we reserve the right to retain the costs (such as labour costs, advance caterer's costs, or loss of further sale of that service, etc.) once we have incurred them.

1. Advertising/Sponsorship in publications, printed or electronic:
a. If advice in writing is received more than 21 days prior to the date of printing or electronic publishing 100% of the cost will be refunded.
b. Less than 21 days prior to printing or electronic publishing none of the cost will be refunded, as we will have incurred a cost liability on your behalf to the designer and/or printer.

2. Barmitzvah (Non Member):
a. A $200 non-refundable deposit must accompany all applications.
b. The balance of the applicable fee is due and payable no less than 90 days prior to the event. In the absence of this payment, the Barmitzvah booking is considered to be cancelled.
c. There will be no refund for any cancellation less than 30 days prior to the event.

3.Barmitzvah (Member):
a. A $200 non-refundable payment must accompany all applications.

4. Batmitzvah:
a. A $200 non-refundable deposit must accompany all applications.
b. When booking into the year-long programme, the balance of the applicable fee is due and payable no less than 30 days prior to the commencement of the programme, or date of booking, whichever is the later.
In the absence of this payment, the Batmitzvah booking is considered to be cancelled.
c. Once the programme has commenced an application for refund for removal from and cancellation of the programme must be made in writing to the Synagogue office for consideration.
d. Payments for the end of programme ceremony function follow the policy as outlined in sections 9 & 10 (below).

5. Funeral fee (Non Member):
a. The relevant fee shall be charged no less than 30 days after the event and be due and payable by the end of the following month.

6. Consecrations:
a. The relevant fee is due and payable no less than 30 days prior to the event.
b. There will be no refund for any cancellation less than 7 days prior to the event.

7. Functions and Activities that require catering:
a. If advice in writing to cancel an acceptance is received more than 15 days before the event 100% of the fee will be refunded.
b. Less than 15 days none of the fee will be refunded, as we will have incurred a cost liability on your behalf.

8. Hall Hire:
a. A non-refundable deposit of $100 is required to secure a booking for any Shule facility.
b. The relevant hire charge is due and payable no later than 30 days prior to the event. In the absence of this payment, the hire booking is considered to be cancelled.
c. The hire charge will not be refunded where a booking is cancelled less than 8 days prior to the event.

9. Kiddush (Donated) arranged by the Shule:
a. The relevant fee is due no less than 30 days prior to the event.
b. If the Kiddush is cancelled more than 15 days before the event 100% of the fee will be refunded.
c. If the Kiddush is cancelled less than 15 days none of the fee will be refunded, as we will have already made a commitment to the caterer and will have incurred a cost liability.

10. Kiddush (Donated) arranged using an approved caterer.
a. The relevant hall Hire fee is due and payable by the caterer no less than 30 days prior to the event. In the absence of this payment, the hall booking is considered to be cancelled.
b. If the Kiddush is cancelled more than 15 days before the event 100% of the fee will be refunded.
c. If the Kiddush is cancelled less than 15 days none of the fee will be refunded, as we will have already made a commitment to the caterer and will have incurred a cost liability. In the event the fee has not already been paid by the caterer, the client will be required to pay the fee to the Shule within 7 days.

11. Membership fees only:
a. Provided advice of intention to relinquish a seat and become a Member without a seat is received in writing in the Shule office by Av 30, 100% of the difference between the Seat Rental fee and membership with a seat fee will be refunded if already paid, or credited against the existing debit if not already paid.
b. If advice is received between Av 30 and Ellul 14, 25% of the difference between the Seat Rental fee and membership with a seat fee will be refunded if already paid, or credited against the existing debit if not already paid. The balance will be due and payable within 14 days.
c. If advice is received after Ellul 14, none of the difference between the Seat Rental fee and membership with a seat fee will be refunded if already paid, or if not already paid the total owing will be due and payable within 14 days.
d. Death of a member: Where the member has passed away before the full fees have been paid, St Kilda Hebrew Congregation will not act unreasonably in negotiating a fair and reasonable resolution to the account.

12. Membership/Seat rentals:
a. Provided advice of intention to resign is received in writing in the Shule office by Av 30, 100% of the billed membership fee will be refunded if already paid, or credited against the existing debt if not already paid.
b. If advice is received between Av 30 and Ellul 14, thereby reducing our chances of renting the seat for the coming year, 25% of the billed membership fee will be refunded if already paid, or credited against the existing debit if not already paid. The balance will be due and payable within 14 days.
c. If advice is received after Ellul 14, none of the billed membership fee will be refunded if already paid, or if not already paid the total owing will be due and payable within 14 days.
d. Death of a member: Where the member has passed away before the full fees have been paid, St Kilda Hebrew Congregation will not act unreasonably in negotiating a fair and reasonable resolution to the account.

13. Siddurim & Machzorim:
a. If, within 1 calendar year of a religious book having been given it is found that the book has a production fault, the book will be replaced at no cost.
b. If, after 1 calendar year of a religious book having been given it is found that the book has a production fault, the book will only be replaced upon a further payment of the original cost price.

14. Ticket cost/entry fee:
a. If advice in writing is received more than 7 days prior to the date of the event that a ticket is no longer required 90% of the cost will be refunded.
b. Less than 7 days prior to the event none of the cost will be refunded, as we will have incurred a cost liability on your behalf.

15. Weddings:
a. A $200 non-refundable deposit must accompany all applications.
b. The balance of the applicable fee is due and payable no less than 30 days prior to the event. In the absence of this payment, the wedding booking is considered to be cancelled.
c. There will be no refund for any cancellation less than 15 days prior to the event.

16. Yahrzeit plaques:
a. Where it is determined that the Shule office has made a mistake in the preparation of a plaque, the plaque will be replaced at no cost to the donor.
b. Where it is determined that a mistake was made in the detail supplied by the applicant for of a plaque, the plaque will be re-made at a 50% discount on the original cost to the donor.